General Dynamics Interactive (GDI), the leading provider of digital video-on-demand for the luxury hotel market, deployed its revolutionary, high-definition IntrigueR Multimedia System entertainment-on-demand solution on Mandarin Oriental’s high-definition LCD televisions. Michael DiBiase, senior director of commercial hardware systems for General Dynamics describes the enhanced guest experience. “Mandarin Oriental guests are welcomed by name on the customized Intrigue television user interface from information provided by the SMS|Host Hospitality Management System. If the guest expresses a preference, Intrigue will turn the television on automatically in the guest’s favorite language such as Chinese or French. If the guest has a voicemail or a FAX message, a notification is displayed on the guest’s television and the guest can retrieve them from Percipia Networks and play the voicemail in surround sound through the Intrigue high-definition entertainment-on-demand system or view the FAX on their television.”
Percipia’s system interfaces with the SMS|Host Hospitality Management to greet guests by name on the screen of the in-room telephone and display telephone and voice mail menus automatically in the preferred language of the guest. For guests who are members of groups, the system provides an up-to-date speed dial listing of group members on the telephone itself. A parallel interface with Intrigue’s high-definition entertainment-on-demand solution allows guests to review all of their voice, fax and text messages from a single convenient web page accessed from Mandarin’s in-room TV system.
Source: htng.org
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