So, what can you do to be an appreciated listener in Social Media?
- Read what others post and share stuff that you like.
- React to posts by clicking "like", re-tweeting something, leave a (short) comment. These are the equivalents to the little sounds we make when listening in the real world.
- Reply to questions, take polls.
- Suggest solutions when someone asks for help
- Engage in discussions.
- Ask further questions to keep a dialogue going
- If the conversation gets too complex or personal, offer to move it to an e-mail or a phone call.
- Remember what people say and share particular information with them on Twitter or on their Facebook page for instance.
- Make sure it is always you who comments last on your Facebook page or your blog. There is nothing more daunting than an open question from a reader. Why would others engage if you do not seem to bother to reply to questions or statements?
- And, most important: Always thank people for their contribution.
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