Crisis Managers

Good hotel managers need to do three things as we emerge from the darkness. They have to invest in their people. That means time must be allocated and importance must be placed. They must listen and listen with care. Finally, they must be there. After all, a ship always has a captain on the bridge and what do you think he spends most of his time doing?
http://www.hospitalitynet.org/news/4053887.html
I always like it when people from outside the business tell the people in the business what to do...