Monday, February 13, 2012

Service!


PLEASE light my candle! All the other table candles in the restaurant were lit, except ours. The time was twilight and we had a water view from our table. PERFECT timing for a lit candle. Our nice setting quickly became an incomplete experience. None of the waiters or waitresses noticed nor could we get their attention until several minutes later. Why use the space for a candle that only sits in darkness? We were disappointed that this little gesture was an oversight and a detail that did not seem important.
Big service opportunities come in little service gestures. Little efforts can score big with guests. Those hotels and resorts that do take the time to invest thought and effort in the smaller moments and gestures will score big in the overall guest experience.

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